SMS Terms & Conditions

Level Up Health and Wellness LLC (operating as iCRYO Richmond) offers SMS/text messaging services to enhance your wellness experience. By opting in to our SMS program, you may receive:

• Appointment reminders and confirmations
• Service-related notifications and updates
• Treatment follow-up messages
• Promotional offers and special deals (if you opted in to marketing)
• Important health and wellness information

By providing your phone number and checking the consent box on our forms, you expressly consent to receive automated text messages from Level Up Health and Wellness LLC at the phone number you provided.

This consent is NOT a condition of any purchase. You are not required to consent to receive SMS messages to use our services or make purchases.

You may receive an initial message confirming your subscription to our SMS program.

Message frequency varies based on your appointment schedule, service preferences, and communication settings.

Service Messages: Appointment reminders, confirmations, and important service updates are sent as needed based on your scheduled appointments.

Marketing Messages: If you opted in to receive promotional messages, you may receive offers approximately 2-4 times per month. Frequency may vary during special promotions.

Message and data rates may apply. Standard messaging rates from your wireless carrier may apply to messages you send and receive. Check with your carrier for details on your plan.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.

Supported carriers include, but are not limited to: AT&T, Verizon, T-Mobile, Sprint, and most major U.S. wireless providers.

You may opt out of SMS communications at any time by replying to any message with one of the following keywords:

• STOP - Unsubscribe from all messages
• OUT - Unsubscribe from all messages

After opting out, you will receive a single confirmation message acknowledging your request. No further messages will be sent unless you re-subscribe.

You may also contact us directly at (713) 234-7104 to request removal from our SMS list.

We will NOT sell, rent, share, or trade your mobile phone number to third parties for marketing or promotional purposes.

Your phone number is collected solely for the purpose of providing the SMS services described above and maintaining our business relationship with you.

For complete details on how we protect your personal information, please review our Privacy Policy.

For assistance with our SMS program or any questions about these terms, please contact us:

Legal Entity: Level Up Health and Wellness LLC

Operating As: iCRYO Richmond